Deepframe Studio (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us.
1. Information We Collect
We collect limited personal information that you voluntarily provide to us, including:
- Name
- Email address
- Payment information (e.g., billing details processed through third-party payment providers)
We do not collect any sensitive personal information such as government-issued IDs, medical data, or biometric data.
2. How We Collect Information
We collect information through:
- Contact forms on our website
- Email communication
- Client onboarding
- Payment transactions through secure, third-party platforms
We may also collect limited technical information (e.g., IP address, browser type) for security and analytics purposes.
3. How We Use Your Information
We use your personal information to:
- Provide and manage our services
- Communicate with you about your projects
- Process payments and invoices
- Respond to inquiries and support requests
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Third-party payment processors (e.g., Stripe, PayPal)
- Cloud storage and communication tools (e.g., Google Drive, email services)
- AI service platforms only as part of the production process (e.g., for video or voice synthesis), and never in a way that associates your identity without consent
All third parties are expected to handle your data securely and in compliance with privacy laws.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
As a resident of Canada, you have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or outdated data
- Withdraw consent for future use of your data (subject to legal or contractual restrictions)
To exercise these rights, contact us at the email below: haksun.li@jojo.space
7. Data Security
We take reasonable steps to protect your personal information using technical and organizational safeguards. However, no system is completely secure, and we cannot guarantee absolute security.
8. International Use
Although we are based in Ontario, we may use services or platforms that store data in other countries. In such cases, your information may be subject to the laws of those jurisdictions.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically. Changes are effective when posted on this page with a new effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
📧 Email: haksun.li@jojo.space